Account Deletion

EAZYCRM INVESTMENTS LIMITED, trading as Easy Sales CRM, respects your right to control your personal and business data. This Account Deletion Policy explains how to request account deletion and what happens to your data during the process.

1. How to Request Account Deletion

You may request deletion of your Easy Sales CRM account by:

• Submitting a deletion request through your dashboard (if enabled)
• Contacting our support team at support@easysalescrm.com

For security purposes, we may require identity verification before processing the request.

2. What Happens After You Request Deletion

Once we receive your request, our team will confirm and review it within 48–72 hours. After verification, your account will be scheduled for deletion.

2.1 Grace Period

After confirmation, your account will enter a 7-day grace period. During this time, you may cancel the deletion request if submitted by mistake.

2.2 Final Deletion

At the end of the grace period, the following data will be permanently deleted:

• Your user profile and login credentials
• All CRM data including leads, contacts, messages, and notes
• Team members under your organization
• Files, logs, and integration data

Once deletion is completed, it is irreversible. Data cannot be recovered under any circumstances.

3. Data We May Retain

To comply with legal, regulatory, and security requirements, EAZYCRM INVESTMENTS LIMITED may retain:

• Payment records and invoices (tax & accounting compliance)
• Security and system logs
• Data required to prevent fraud or misuse

Any retained data is securely stored and never used for analytics or marketing.

4. Impact on Team Members & Integrations

Deleting your account will also:

• Remove access for all team members linked to your organization
• Disconnect all third-party integrations (WhatsApp, email providers, etc.)
• Revoke all API tokens, connected apps, and webhook configurations

5. Reactivating a Deleted Account

Once your account is permanently deleted, it cannot be restored. You may create a new account, but previous data will not be recoverable.

6. Contact Us

If you have questions or need assistance with account deletion, contact EAZYCRM INVESTMENTS LIMITED:

Email: support@easysalescrm.com

Company: EAZYCRM INVESTMENTS LIMITED, Nairobi, Kenya